Alexis Van Hurkman writing on his personal blog:
I get it. You’re frustrated. I’ve been there, and have done my fair share of swearing at my monitor when something makes me crazy. But in the immortal words of Ice Cube, check yourself before you wreck yourself.
It’s a mistake to think that nobody from company X, Y, or Z is going to read your forum post or email, so being incendiary will cut through the clutter. The truth is, folks at software companies do read forums and they do peruse these emails; not only management, but also the software designers and engineers in the trenches. Real people who’ve been staying up late nights trying to make the software you use better. So if there’s something you wouldn’t say to one of these folks in person at a meeting or party, you really should reconsider whether phrasing it that way in a forum is the most influential approach you could take.
Good words. Please remember this the next time you go to submit a bug report, or even email a companies tech support. You'll always attract more flies with honey than vinegar. Don't do or say anything online that you wouldn't do or say face-to-face.